London Drugs customers in Edmonton concerned after 'cybersecurity incident'
London Drugs locations in Alberta and throughout western Canada are closed Monday after what the company described as a "cybersecurity incident" over the weekend.
On Sunday, the company stated it "experienced an operational issue that has led to stores across Western Canada being closed until further notice."
Later, it announced that it was the "victim of a cybersecurity incident" and would be temporarily closing all stores across western Canada "out of an abundance of caution."
In Edmonton, some customers were surprised by the scope and duration of the closures.
"I need to know more about what kind of data was breached, as a consumer, how is that going to affect me," one customer told CTV News Edmonton. "I hope that nobody's personal data has been distributed in a bad way."
"A lot of people want to get items that they purchased online, maybe prescriptions that are needed or over the counter medicine," another customer said.
London Drugs said in a statement that as of Monday morning, it has "no reason to believe that customer or employee data has been impacted.
"Upon discovering the incident, London Drugs immediately undertook counter measures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation," the company added in the statement.
The company stated that pharmacists would be available to help customers with urgent pharmacy needs.
Customers were being met at the door at one Edmonton location and let inside.
A sign outside of an Edmonton London Drugs store on Monday April 29, 2024. (Marek Tkach/CTV News Edmonton)
CTVNews.ca Top Stories
Independent stores and grocery alternatives see sales boost amid Loblaw boycott
As the month-long boycott of Loblaw-owned stores wears on, small independent food retailers and alternative grocery options say they're seeing a boost in traffic and sales.
1 dead, others injured after London-Singapore flight hit severe turbulence, Singapore Airlines says
One person has died aboard a London-Singapore flight that encountered severe turbulence, Singapore Airlines said Tuesday. The plane was diverted to Bangkok, where emergency crews rushed to help injured passengers amid stormy weather.
How to check the Air Quality Health Index and assess your health risks
As we enter another wildfire season, Environment and Climate Change Canada is advising people to pay attention to air pollution levels and check the Air Quality Health Index – especially on smoky days.
What is BORG drinking, and why is it a dangerous trend? An expert explains
If you've been to a party lately and haven't seen someone drinking a BORG, you're likely not partying with college students.
Oilers win Game 7 over Canucks, advance to Western Conference Final
The Edmonton Oilers weathered a late Vancouver Canucks charge on Monday night, beating the hosts 3-2 to win their seven-game second-round playoff series in the decisive showdown.
Katy Perry sings goodbye to 'American Idol'
Katy Perry said her goodbyes on 'American Idol' after seven seasons. On Sunday night’s live 'idol' season finale, a medley of Perry's hit songs were performed, including 'Teenage Dream,' 'Dark Horse' and 'California Gurls.'
DEVELOPING Defence witness who angered the judge in Trump's hush money trial will return to the stand
A defence witness in Donald Trump's hush money case whom the judge threatened to remove from the trial over his behaviour will return to the stand Tuesday as the trial nears its end.
The world's best airline is paying staff a bonus of 8 months' salary
Singapore Airlines will reward its employees with a bonus worth nearly eight months of salary, a person familiar with the matter told CNN on Friday.
Microsoft's AI chatbot will 'recall' everything you do on a PC
Microsoft wants laptop users to get so comfortable with its artificial intelligence chatbot that it will remember everything you're doing on your computer and help figure out what you want to do next.