Everything you need to know about Edmonton's 311 service, from services to most common complaints
The City of Edmonton often asks people to call 311 to report potholes or parking violations, but there's a lot more the service can do for residents and visitors.
311 is the non-emergency contact for city government information and services, to report complaints like vehicles blocking access or get information on bus routes.
It responds to around 900,000 inquiries a year, according to the city.
Over the past 12 months, these were the five most common inquiries:
- Transit (routes and schedules) - 75,312;
- Recreation and leisure centres (general information) - 67,314;
- Parking enforcement (public parking complaints) - 52,711;
- Waste (collection and disposal services) - 47,068;
- Tax (monthly payment plan) - 40,836.
Potholes, noise and parking complaints are three issues people might think of, but other things that can be reported to 311 include:
- Coyote sightings;
- Dead animal removal;
- Decorative tree lights being out;
- Late Edmonton transit buses;
- Missed garbage collection;
- Traffic signal light timing.
The city breaks down request data by wards and neighbourhoods.
The service also has a website and an app. They include information such as transit routes and schedules, rec centre and pool information, and property tax estimates.
Some services available in the city fall outside of 311, such as Epcor, transit watch and ARC transit.
311 is available to call between 7 a.m. and 7 p.m. daily, except statutory holidays. For people outside the city, the number is 780-442-5311.
"If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available," the city wrote on its website.
Non-english speakers can request help from an interpreter when they call. The city offers interpretive service aid in more than 180 languages.
Teletypewriter service is available by dialling 711 on a teletypewriter device and typing 780-442-5311 to be connected to 311 services.
The city reminds people who are in life-threatening situations or who need aid from fire services, an ambulance or police to call 911.
Other services in Alberta
311 isn't the only service Albertans can utilize. There is also 211, 411, 511 and 811.
211
Similar to 311, 211 is a confidential and multilingual information and referral system that connects Albertans to community and social services across the province.
411
The 411 service works like a phone book and has a directory of phone numbers and addresses for businesses and people.
511
This is Alberta's traveller information service, which has information on highway conditions, weather alerts, roadwork notices and more.
811
Also known as Health Link, 811 is run by Alberta Health Services and offers services like symptom-based nurse assessment and health information, dementia advice service and addictions information and referral.
CTVNews.ca Top Stories
Former Alberta teacher sentenced to 4 years for sexually assaulting student
A former Alberta teacher has been sentenced to four years for sexually abusing a student.
Ontario plans to bar international students from medical schools starting in 2026
Ontario will not allow international students in medical schools beginning in the fall of 2026, and will also cover tuition for more than 1,000 students who commit to becoming a family doctor in Ontario, Premier Doug Ford said Friday.
Here's a look at Musk's contact with Putin and why it matters
Elon Musk, the billionaire owner of major government contractor SpaceX and a key ally of Republican presidential nominee Donald Trump, has been in regular contact with Russian President Vladimir Putin for the last two years, The Wall Street Journal reported.
DEVELOPING Four arrested in Poland over alleged plot to send explosives via courier to Canada, U.S.
Polish authorities have arrested four individuals they allege planned to send parcels containing camouflaged explosives and dangerous materials to Canada and the United States, according to Poland’s government website.
DNA tests identify 19th-century teenager's skull found in Illinois home's wall
Investigators have determined that a skull discovered in the wall of an Illinois home in 1978 was that of an Indiana teenager who died more than 150 years ago, authorities announced Thursday.
Mother sues AI chatbot company Character.AI, Google over son's suicide
A Florida mother has sued artificial intelligence chatbot startup Character.AI, accusing it of causing her 14-year-old son's suicide in February and saying he became addicted to the company's service and deeply attached to a chatbot it created.
Mom and child jumped from a window to escape a Las Vegas fire that killed 2 children and 2 adults
Two adults and two children were found dead in the charred rubble of a house fire after a mother and another child jumped from a third-floor window to escape flames in a southwest Las Vegas neighborhood, authorities said.
'Well-man' remains found at a castle have been linked to an 800-year-old Norse saga
Researchers have connected the identity of skeletal remains found in a well at Norway’s Sverresborg castle to a passage in a centuries-old Norse text.
Former Abercrombie & Fitch CEO pleads not guilty to sex trafficking and prostitution charges
The former longtime CEO of Abercrombie & Fitch pleaded not guilty Friday to federal sex trafficking and interstate prostitution charges.