London Drugs customers in Edmonton concerned after 'cybersecurity incident'
London Drugs locations in Alberta and throughout western Canada are closed Monday after what the company described as a "cybersecurity incident" over the weekend.
On Sunday, the company stated it "experienced an operational issue that has led to stores across Western Canada being closed until further notice."
Later, it announced that it was the "victim of a cybersecurity incident" and would be temporarily closing all stores across western Canada "out of an abundance of caution."
In Edmonton, some customers were surprised by the scope and duration of the closures.
"I need to know more about what kind of data was breached, as a consumer, how is that going to affect me," one customer told CTV News Edmonton. "I hope that nobody's personal data has been distributed in a bad way."
"A lot of people want to get items that they purchased online, maybe prescriptions that are needed or over the counter medicine," another customer said.
London Drugs said in a statement that as of Monday morning, it has "no reason to believe that customer or employee data has been impacted.
"Upon discovering the incident, London Drugs immediately undertook counter measures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation," the company added in the statement.
The company stated that pharmacists would be available to help customers with urgent pharmacy needs.
Customers were being met at the door at one Edmonton location and let inside.
A sign outside of an Edmonton London Drugs store on Monday April 29, 2024. (Marek Tkach/CTV News Edmonton)
CTVNews.ca Top Stories
Trump confronts repeated boos during raucous Libertarian convention speech
Donald Trump was booed repeatedly while addressing Saturday night’s Libertarian Party National Convention.
This type of screen time has the worst effect on kids: experts
According to some experts, there is one type of screen time that is continuously excessive, and it's having a severe effect on our children.
Family of toddler found dead at small-town Ont. daycare no closer to answers after year of investigation
A year has passed since two-year-old Vienna Irwin was found on the property of a home-based daycare in small-town Ontario, but her family says they are no closer to answers of what happened that day.
Grayson Murray, two-time PGA Tour winner, dead at 30
Two-time PGA Tour winner Grayson Murray died Saturday morning at age 30, one day after he withdrew from the Charles Schwab Cup Challenge at Colonial.
Humboldt Broncos crash victims and families react to decision to deport truck driver
The family of one of the victims of the Humboldt Broncos bus crash in 2018 says they are 'thankful' for a decision by a Calgary immigration board to deport the driver of the truck involved.
Fatal plane crash reported near Squamish, B.C.
The Transportation Safety Board of Canada has confirmed it is working with local Mounties and the BC Coroners Service after a plane crash near Squamish, B.C. Friday night.
'God forgives but we don’t': Loud outburst from stabbing victim’s family during sentencing hearing
An emotional outburst in a London, Ont. courtroom Friday disrupted the sentencing hearing of a woman who pleaded guilty for her part in the death of 29-year-old Mohammed Abdallah.
Three dead after vehicle plunged down a 100-foot embankment in Shediac, N.B.
Three people have died after a vehicle veered off the road in Shediac N.B., Friday morning.
Appeal denied for Edmonton soldier accused of trying to kill her 3 children
An Edmonton woman found guilty of trying to kill her three children has been denied an appeal.