'It hurts': Edmonton man frustrated after false Roll up the Rim win
An Edmonton man is feeling let down after Tim Hortons mistakenly told him he'd won a boat.
Mike Sutton was one of multiple customers who received erroneous emails with a graphic congratulating them on winning a new boat.
Sutton said he's heard of the company having glitches in the past, so he called for clarification.
He was told it was a technical error and that he had not, in fact, won anything.
"Seems like they're more keen on telling people their system glitched than giving out prizes. I was a little disappointed, to be honest," Sutton said.
"You figure you're going to win a huge prize, and then you don't," he added. "It hurts for a little bit because you never had it in the first place.
"But something like that shouldn't happen in the first place, you know?"Tim Hortons told CTV News Edmonton that a 'human error' was behind the mixup.
In a follow-up email to Sutton and other customers, the company said Roll up the Rim prizes would have been revealed instantly and large-value prizes would have required further verification.
"We apologize for the frustration this has caused and for not living up to our high standards of providing an exceptional guest experience," Tim Hortons said in the letter.
With files from CTV News Edmonton's Nahreman Issa
CTVNews.ca Top Stories
Prince William and Kate release photo of daughter Charlotte to mark ninth birthday
Prince William and his wife Kate released a picture of their daughter Charlotte to mark the princess's ninth birthday on Thursday.
Doctors concerned about potential spread of bird flu in Canada
H5N1 or avian flu has been detected at dozens of US dairy farms and Canadian experts are urging surveillance on our side of the border too.
This Canadian restaurant just lowered its prices. Here's how it did it
A Canadian restaurant lowered its prices this week, and though news of price tags dropping rather than climbing sounds unusual, the business strategy in this case is not, according to experts in the field.
Man involved in Dartmouth, N.S., emergency alert earlier this week turns himself in
A 49-year-old man has been charged in connection with an alleged assault that happened earlier this week in Dartmouth, N.S.
Concerns about Plexiglas prompt inspections at some Loblaws locations in Ottawa
Inspections are underway at more than one Loblaws location in Ottawa after complaints were filed about tall Plexiglas barriers.
Five human skeletons, missing hands and feet, found outside house of Nazi leader Hermann Goring
Archeologists have unearthed the skeletons of five people, missing their hands and feet, at a former Nazi military base in Poland.
Imagine living in a 4-foot body that doesn't develop chronic diseases
Nathaly Paola Castro Torres has a rare disorder called Laron syndrome that is caused by a genetic mutation. It stunts her growth but also provides a hidden silver lining: Her body is protected from chronic diseases such as cancer that often take life away long before old age.
'Oh, there you go': Tyler Black, son of veteran broadcaster Rod Black, has memorable Major League Baseball debut
Canadian baseball player Tyler Black made a major splash in his first-ever big league game for the Milwaukee Brewers on Tuesday night.
Groundbreaking American guitarist Duane Eddy dies age 86
Guitarist Duane Eddy, best known for twangy riffs on hits such as 'Rebel Rouser' and 'Cannonball,' has died at the age of 86.