'It hurts': Edmonton man frustrated after false Roll up the Rim win
An Edmonton man is feeling let down after Tim Hortons mistakenly told him he'd won a boat.
Mike Sutton was one of multiple customers who received erroneous emails with a graphic congratulating them on winning a new boat.
Sutton said he's heard of the company having glitches in the past, so he called for clarification.
He was told it was a technical error and that he had not, in fact, won anything.
"Seems like they're more keen on telling people their system glitched than giving out prizes. I was a little disappointed, to be honest," Sutton said.
"You figure you're going to win a huge prize, and then you don't," he added. "It hurts for a little bit because you never had it in the first place.
"But something like that shouldn't happen in the first place, you know?"Tim Hortons told CTV News Edmonton that a 'human error' was behind the mixup.
In a follow-up email to Sutton and other customers, the company said Roll up the Rim prizes would have been revealed instantly and large-value prizes would have required further verification.
"We apologize for the frustration this has caused and for not living up to our high standards of providing an exceptional guest experience," Tim Hortons said in the letter.
With files from CTV News Edmonton's Nahreman Issa
CTVNews.ca Top Stories
'There's mom and dad's house': New video appears to show destruction of Jasper neighbourhood
Video posted to social media on Thursday morning appears to show the charred remains of a Jasper, Alta., neighbourhood.
LIVE UPDATES Multiple homes, businesses 'lost' to wildfire in Jasper National Park: Parks Canada
Officials from Parks Canada and Jasper say "multiple structures, including a number of businesses and homes, in and around the town of Jasper, have been lost" to wildfire in Jasper National Park.
Alberta premier says a third, perhaps half, of all Jasper buildings destroyed by fire
Alberta Premier Danielle Smith says early reports indicate a third and perhaps up to half of all buildings in the historic Rocky Mountain resort town of Jasper have been destroyed in a wildfire.
Prince William's 2023 salary revealed in new report
Newly released financial reports show that William, the Prince of Wales, drew a salary of $42.1 million last fiscal year, his first since inheriting the vast and lucrative Duchy of Cornwall.
Canada to bring home fewest Olympic medals since 2012, according to forecaster
Fewer Canadians are expected to reach the Paris podium than in the previous two Olympic Summer Games, a global data analytics company predicts.
Former judge with disputed Cree heritage likely has Indigenous DNA: law society
The Law Society of British Columbia says a DNA test shows a former judge and Order of Canada recipient accused of falsely claiming to be Cree "most likely" has Indigenous heritage.
Tourist suffers 3rd-degree burns to feet after losing flip flops amid soaring temperatures in Death Valley
A tourist was hospitalized after suffering serious burns on his feet on Saturday when he lost his flip flops at a U.S. national park where temperatures soared past 48 Celsius.
Jennifer Aniston criticizes JD Vance for 'childless cat ladies' remarks: 'I pray that your daughter is fortunate enough to bear children'
Jennifer Aniston is criticizing JD Vance for comments he made in his past about women without children.
'Skibidi Toilet:' If you don't know what it is, you will
'Skibidi Toilet' is already an internet sensation and now its about to get even more exposure after the YouTube series is being developed for TV and film, according to a report by Variety.